Here at Reform Physio we are committed to taking your Privacy seriously. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This policy covers the collection, processing and other use of personal data under the General Data Protection Regulations (GDPR).
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
(website) is brought to you by Reform Physio (‘we’ , us’ or ‘our’) .
Luke Bowman, the practice owner is the data controller and is responsible for your personal data.
Contact details
Our full details are:
Full name of legal entity: Mr Luke Bowman
Email address: reformphysio@outlook.com
Postal address: Caterpillar Corner, Rectory Farm Barns, Walden Rd, Little Chesterford, CB10 1UD.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
WEBSITE PRIVACY
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018
PERSONAL DATA
Personal information will be obtained whenever you complete forms on our website. We will also obtain personal infomation when you fill in any patient forms we provide you with, post material or contact us for any reason, sign up to a service, share information via our websites social media functions, complete surveys or report a problem with the website.
We will also ask you to provide personal data prior to any treatments or services delivered to you.
This personal information may include:
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contact information including name, address, email and phone number.
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demographic information such as postcode, preferences and interests
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other information relevant to customer surveys and/or offers
PERSONAL INFO ABOUT OTHER INDIVIDUALS
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
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give consent on his/her behalf to the processing of his/her data
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receive on his/her behalf and data protection notices
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give consent to any transfer of his/her data
HOW WE USE THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may use the information you provide to contact you, for example if you submit an enquiry using our contact form.
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We may retain a record of any contact you make with us.
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To examine visitor traffic to our website
We do this so that we can:-
1. Ensure and continually maintain compatibility with the different browsers and operating systems
that are used to visit our site.
2. Compile and analyse statistical website reports in respect of website activity and usability.
INFORMATION SECURITY
At Reform Physio we take protecting any information we hold seriously and review our security arrangements on a regular basis. We also review how long we keep the information that has been collected, taking into account our legal responsibilities.
Our website is secured through SSL encryption and is considered by search engines such as Google, as a secure site. Secure sites like ours often exhibit a padlock symbol in the URL.
Please note: Whilst we take steps to ensure that the information we receive is properly protected once we have it, you should be aware that there are security risks when communicating or sending information through the internet.
Should you decide to communicate with us or send us information through the internet, you do so at your own risk. We do not guarantee that using the internet to communicate with us or send us information is a secure way to do so.
Non- EEA, EU or UK
When we receive or collect information either through the website, or through direct contact, for example, by e-mail, the information will be in all likelihood be transferred onto servers where it is processed or stored.
Those servers may not necessarily be in the United Kingdom (UK), European Union (EU) or the European Economic Area (EEA), so may be subject to different data protection laws than we have in UK.
Wherever the servers we use are located, be it inside or outside the UK, EU or EEA, we are committed to ensuring that the rights explained in this privacy policy will continue to apply and that the security of the information we hold, is maintained.
By continuing to use our website and/or providing us with information through direct contact, you are agreeing to allow us to hold, process and store the information we receive on our servers wherever they may be located.
ACCESS TO YOUR PERSONAL INFORMATION
We will only collect and store information about you with your consent. You provide us with your consent by choosing to provide your personal details when you contact us, completing our forms on our website and when you use our services.
You have the right of access to your personal records or other information that we hold about you.
You have the right to have the data we hold about you erased
You can change your mind/remove or add your consent at any time. You may also specify that you object to direct marketing by particular channels such as by email of telephone.
If you would like to access, update or erase any personal data we hold about you please contact us in writing to:
In order to gain access to your personal data we will need you to provide proof of identity and address (eg a copy of your driving licence/passport, and a recent utility bill)
LINKS TO OTHER WEBSITES
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
EMAIL PRIVACY
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
WHY DID YOU RECEIVE AN EMAIL FROM US?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
SHARING AND USAGE
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.